Warranty Claims
Warranty Policies:
3rd Party Brands
The manufacturers listed below are committed to serving BikeCo’s warranty needs. Please call them directly for warranty help or specific questions with any of their branded parts. In the event that they are unable to help you, please call us at 1-800-631-8474 or submit a warranty request using the form below. We cannot guarantee exact replacements will be available for another manufacturer's products, but resolution(s) will be offered.
Alex Wheels: 626-442-5380
C-Star/Rush: 203-917-2102
Fox USA: 800-369-7469
FSA: 877-743-3372
MicroSHIFT: 833-364-9838
Shimano: 800-423-2420
SRAM, Avid, Rock Shox, Truvativ, Zipp: 312-664-8800
Suntour: 360-737-6450
Tektro/TRP: 877-807-4162
Blaupunkt
All Blaupunkt Warranty, Technical, and Customer Services are handle by Blaupunkt directly. For urgent matters requiring immediate attention, Blaupunkt offers a Technical Hotline at 1-828-492-2820, as well as email support at [email protected].
BikeCo Brands
To put it simply – if a customer comes to you with an issue, and you feel that it should be covered by warranty, we trust your judgement 100%. It’s our commitment to you as our dealers to offer our complete support and backing during the customer experience. This is intended to complement our consumer facing warranty policies, not supersede them – standard terms and conditions still apply. Even in situations where you feel like warranty doesn’t apply, but the customer is insistent, reach out and let us know – we’re here to help find solutions that work for you and your customers!
We also understand how difficult it can be to ask a customer to pay labor charges for warranty support on a new bike and will begin offering labor credits at our discretion to support warranty issues outside of normal maintenance, assembly, and wear and tear items. This will apply to new bikes sold and assembled by your shop or purchased through authorized online dealers and assembled by your shop. Bikes purchased online and assembled by the consumer will not be eligible. When requesting a labor credit please include a copy of the customer’s original receipt, or a work order showing assembly at your shop. Labor will be credited by a national average of labor charges per hour unless otherwise agreed on.
Please fill out the warranty request form below to start your claim.
Ready to Join Our Family of Brands?
Payment options
